Have you watched the video?
A girl was asked to check if the keys were in the drawer.
She went, returned, and said, “Yes, they’re there.”
But she didn’t bring them.
When asked again, she went back — and came back with a photo of the keys… still in the drawer.
Sounds funny, right?
But here’s the thing: this isn’t just a comedy skit. It’s a real-life lesson in what goes wrong when systems fail.
Execution vs. Instruction: What Really Failed?
In most organizations, when things go wrong, the first instinct is to blame the person.
But smart organizations know:
Most failures are caused by systems — not people.
Here’s what might have gone wrong:
Were the instructions clear?
Was she trained properly?
Did anyone supervise or follow up?
Was feedback provided?
This is where Quality Management Systems (QMS) come in.
QMS doesn’t just focus on who did what wrong. It asks why it went wrong, and more importantly, how to fix it for good.
How Great Organizations Respond to Mistakes
Instead of reacting emotionally or assigning blame, high-performing companies do this:
1. When communication fails – Review your SOPs and how you give instructions.
2. When employees fumble – Ask: Were they trained? Were they competent?
3. When tasks go off-course – Provide supervision and clarity.
4. When errors repeat – Look deeper. Investigate root causes, not surface symptoms.
Great organizations don’t just expect excellence — they enable it.
What Excellence Looks Like
A strong system should be:
✔ Clear
✔ Repeatable
✔ Measurable
✔ Continuously improving
This is What Safebach Helps You Build
We help organizations transition from chaos to clarity, from guesswork to systems.
Our services include:
Tailored staff training
SOP design and development
Competence and skills gap analysis
Internal audits and process improvement
ISO 9001 certification and QMS implementation
Let’s stop guessing.
Let’s stop blaming.
Let’s start building better systems.
📩 Reach us at info.safebach@gmail.com
🌐 Visit www.safebach.com
Safebach – Better Systems. Better People. Better Results.